Negotiation for Managing Conflict in Construction Industry with Multicultural Context: A Systematic Review of Literature

Khee Ern Tsao; Zulkiflee Abdul Samad; Nur Mardhiyah Aziz; Brabha  Nagaratnam

doi:10.22452/jdbe.vol21no3.7

Authors

Khee Ern Tsao Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia
Zulkiflee Abdul Samad Department of Quantity Surveying, Faculty of Built Environment, University of Malaya
Nur Mardhiyah Aziz Department of Quantity Surveying, Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia
Brabha Nagaratnam Department of Mechanical and Construction Engineering, Northumbria University, United Kingdom

DOI:

https://doi.org/10.22452/jdbe.vol21no3.7

Keywords:

Negotiation, Conflict Management, Conflict Factors, Culture, Construction, Negotiation Srategy

Abstract

The construction industry plays an important role in economic growth, conflicts occurred in the project phases will slow down the construction progress, or driving to the worst scenario in abandoning the project. Negotiators need to overcome the conflict and smoothen the progress of the construction project with minimum harm to project stakeholders. This study conducted a systematic literature review of 60 publications published globally on conflict and negotiation areas to analyse and identify the negotiation factors. Based on the review and descriptive statistical analysis, the findings show there are linkages among the construction, business, and psychology sectors in handling conflicts through negotiation. However, culture-based negotiation or conflict management in construction industry studies are very few. There is an opportunity for future researches to bridge the study on culture-based negotiation and conflict management in the construction industry with multicultural context.

Author Biographies

Khee Ern Tsao, Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia

Tsao Khee Ern is PhD candidate at the Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia
Nur Mardhiyah Aziz, Department of Quantity Surveying, Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia

Nur Mardhiyah Aziz is senior lecturer at the Department of Quantity Surveying, Faculty of Built Environment, University of Malaya, Kuala Lumpur, Malaysia.